Ticketmaster is the Official Ticketing Partner of the venue. Other than Ticketmaster, we advise only to purchase tickets from S.T.A.R. registered retailers (the Society of Ticket Agents and Retailers). To find out if a seller is a member of S.T.A.R., please check their website here.

If you’ve purchased or received tickets from another source, they may not be valid. For more information on spotting fraudulent tickets, you can visit www.star.org.uk/ticket-buying-advice.

Your Phone is Your Ticket – Screenshots are NOT accepted.

Locate your tickets in your Ticketmaster account or in your app. When you go mobile, your tickets will not be emailed to you or available for print.

We are launching Safetix on events with mobile ticketing. For more information on Safetix click here.

It's never been easier for you to share your tickets with family and friends! Whether you're buying for a group, not everyone is arriving together, or you're gifting someone a surprise ticket - Ticketmaster makes it easy to transfer tickets in a few taps. Find out more here.

Tickets are issued on behalf of the organisation (usually the event organiser or promoter) responsible for the performance or event and are subject to the terms and conditions of the SEC (Ltd) and those of our ticketing service provider – Ticketmaster (Ltd), together with all other statements or directives shown on the ticket.

Click here for SEC’s Terms and Conditions.
Full Terms and Conditions for Ticketmaster

Ticketmaster is globally respected in the live entertainment industry with a local presence in Glasgow and across Scotland. SEC Ltd has worked closely with Ticketmaster for 30 years and consequently Ticketmaster understands the needs of the Scottish market. Following a recent competitive review of available ticketing suppliers, SEC Ltd believe that Ticketmaster is best placed to respond to the ticketing demands on our Live Entertainment business in a manner that we are unable to do in isolation.

The SEC continues to own and operate a venue box office, limited contact centre and account management team as part of our ticketing business but fundamentally and most importantly, in appointing Ticketmaster as our official ticketing services supplier, we will continue to improve this service for our customers. The Ticketmaster retail system ensures a more effective and efficient ticket booking process, particularly via web transactions.

Customers who wish to buy tickets for accessible positions in the OVO Hydro, SEC Armadillo & SEC Centre can now do so online via our websites (ticketing powered by Ticketmaster), or continue to use our accessible booking line on 0141 576 3230 (open Mon-Fri 9am-2pm). We offer accessible positions in various areas to accommodate visitors with a variety of access requirements.

Please note the following when booking online:

• Wheelchair positions are for wheelchair users.
• 'Ambulant' positions are for patrons with disabilities/conditions that are unable to use general arena seating/standing.
• Patrons requiring a hearing induction system or other services (BSL/Audio Description etc) should call the venue on 0141 576 3230 (open Mon-Fri 9am-2pm) for more information.
• The accessible ticket policy limits one free carer/companion ticket to each accessible ticket purchased. If you need more than one essential carer/companion or additional positions in your booking, please call the venue on 0141 576 3230 (open Mon-Fri 9am-2pm).
• By purchasing an accessible ticket, you confirm you or a member of your party require this position. Proof of eligibility/disability must be provided before the event - you will be contacted by Ticketmaster no later than 72 hours after your order.
• Tickets may be cancelled if misuse is suspected/found.
• For further information on the OVO Hydro's accessible facilities please visit www.ovohydro.com/visitor-information/accessibility  

 If you have any further questions or would prefer to discuss your specific requirements before booking, please call our accessible booking line on 0141 576 3230 (open Mon-Fri 9am-2pm) or email us at info@sec.co.uk.

The SEC/Ticketmaster sell tickets for the OVO Hydro, SEC Armadillo and SEC Centre as an agent on behalf of the promoter of an event. There are usually a number of other ticket agents selling tickets for the same event. 

When you’re booking via Ticketmaster and/or the SEC, whether it’s online, via the venue box office or over the phone, we’ll always be sure to give you a clear breakdown of exactly what charges are involved. In accordance with the Committees of Advertising Practice (CAP) requirements we will ensure that any fee or charge levied on top of the face value of the ticket is stated clearly at critical points during the purchase process, and when advertising ticket prices.

The total exit price is made up as follows:

Face Value Price

This is the base cost of your ticket, set by the event organiser – SEC/Ticketmaster are not involved in deciding the price, but it’s usually based on the costs involved in presenting the event. When a ticket is sold the total face value is passed to event organiser.

Service Charge 

An administration fee is levied on all tickets sold via the Ticketmaster online retail system, our contact centre or the Box Office in the SEC Centre. This charge is intended to cover the running costs of our ticketing operations, and it is applied to each ticket sold regardless of whether the payment is made by cash, cheque, debit card, credit card, bank transfer or any other means.

A payment handling fee is included within the administration fee regardless of the payment method.

Our partnership with Ticketmaster provides a comprehensive ticketing solution for buyers, which amongst other things include:

• A comprehensive Box Office service on-site in the SEC Centre supported by a satellite box office in the new OVO Hydro Arena;
• A specialised contact centre located at the SEC, predominantly handling accessible sales, group bookings and event related enquiries;
• A website service for buying tickets
• The ticket service charge levied is competitively priced and determined by the costs of operating the ticketing service.

Facility Fee

The venue facility fee will allow SEC to continue to invest in enhancing The Scottish Event Campus, to ensure that we continue to safely and consistently deliver the highest quality experience for artists, promoters and fans.

You will have to pay the Service Charge and Facility Fee on each ticket purchased. 

The venue facility fee will allow SEC to continue to invest in enhancing The Scottish Event Campus, to ensure that we continue to safely and consistently deliver the highest quality experience for artists, promoters and fans.

Until recently there was no ticket Service Charge on cash only transactions made in person at the Box Office. However; in response to new UK government legislation, this allowance is no longer possible. The measures are being implemented as a result of the Consumer Rights (Payment Surcharges) Regulations 2012. Under the new rules, traders are expected to ensure that any payment surcharges are representative of the actual processing cost involved.

In response to the legislation Ticketmaster have now ensured that the Service Charge is the same, regardless of (a) the method of payment used, and/or (b) the channel via which tickets are purchased (i.e. on the internet, in person at the Box Office in the SEC Centre, or telephonically).

The new regulations can be found here.
If you have any queries regarding fees please contact Ticketmaster Customer Services via email.

In short, we want to make sure that everyone gets a fair chance to buy tickets.

The ticket limit will usually be decided by the event organisers and we will make sure they advertise this at the very beginning of the booking process on their website. It usually applies per person, per credit card – sometimes, if it’s expected to be really popular it may also be per household. Please be sure to look out for this – you can’t book more than the limit in any one transaction, but unfortunately we can’t stop you from making a second booking.
It’s not that easy to get around the system though; if we find that someone’s booked more tickets than they’re allowed, they may well cancel some or all of their tickets, without notice.

We want to make sure that as many fans as possible get the chance to book. When you select your seats, you’re actually holding those tickets while you go through the checkout process, so no one else can access them.

The amount of time you have can vary depending on how busy the website is, but we always make sure there’s enough time to fill in your details and check the information carefully before paying for your tickets.

When a really popular event goes on sale there can sometimes be thousands of people all trying to buy tickets at the same time. With fans booking over the phone and online, Ticketmaster can process hundreds of bookings at once – so sometimes they can go really quickly. For example, if 500 fans all log on to buy 4 tickets each…that’s 2,000 tickets gone in seconds!

If you’re unlucky with getting tickets when they first go on sale, we always advise to check back to our website nearer the day of the show – there’s always the chance that more tickets could be released once the stage layout has been confirmed.

…a few minutes after the event goes on sale?

When customers find available tickets either online or through any of the other access points, those tickets are actually reserved while the customer considers the purchase. During that period, which lasts for only a few minutes, no one else can view or purchase those tickets. If the customer decides not to buy the tickets, they are “released” and become available to other buyers. So if a customer is looking at 10th row centre seats and decides not to buy, those seats become available for another customer.

…days after the event goes on sale?

The event organiser may release more tickets for sale as the event date approaches. This happens for several reasons such as (a) The promoter may no longer need the tickets that were held when the event originally went on sale, (b) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed, or c) Sometimes events are so popular that even seats with a restricted view are released for sale!

Additionally, sometimes a customer attempts to buy tickets but their credit card is declined. If we are unable to contact the customer to secure a valid credit card or billing address, Ticketmaster may cancel the order and release the tickets for sale. Tickets may also be re-released if a customer does not follow the published ticket limits or other terms of use.

No. As with all ticket sales, there are no refunds, exchanges or cancellations.

We accept all major credit and debit cards:

• American Express
• Mastercard
• Visa
• Visa Debit
• PayPal
• Klarna

Unfortunately, we can’t accept payment from Diners and Laser cards.

Safe Technology: Our secure server software (SSL) is some of the best software available today for secure e-commerce transactions. It encrypts all your personal information so no one else can access it.

Most tickets are now digital, so if you booked online they will be delivered to your online Ticketmaster account shortly before the event.

As neither the SEC nor Ticketmaster has overall control of the fulfilment process it’s quite difficult to give an exact date that they’ll be in your account. However, the latest you should receive them is around five days before the event.

To check your booking, please contact Ticketmaster Customer Services via email.

Contact Ticketmaster Customer Services via email and they will help you with your order.

There have been some big changes with Ticketmaster, our official ticketing services supplier, find out how they are making things easier for fans - 

https://www.ticketmaster.co.uk/ticket-exchange

https://blog.ticketmaster.co.uk/hq/resale-39720/

https://resale-help.ticketmaster.co.uk/hc/en-us

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

Yes, you can purchase a SEC gift voucher here.

A digital ticket is just like a ‘print-at-home' ticket or paper ticket, but instead of carrying the physical paper ticket, you just show the ticket barcode on your mobile phone.

Regrettably, we cannot offer any exchanges or refunds unless the event has been cancelled, so it’s really important to double check all the event details and make sure you’re 100% happy before going ahead and booking your tickets.

If an event is cancelled altogether we will usually just refund your tickets automatically. Ticketmaster will refund the face value plus the service charge for each ticket and you’ll see a credit onto your card within fifteen days of contacting you about the cancellation.

If an event has been postponed or rescheduled we will usually contact you to inform you of refund or exchange procedures for that event.

Together, the SEC and Ticketmaster assume responsibility on cancelled events for those tickets sold through our Internet site/s, contact centre and/or box office. Regrettably we cannot be responsible for tickets purchased through any other outlet or agency.

We only holds details of customers who have purchased with us (via the Ticketmaster online booking system, the SEC and/or Ticketmaster contact centre or the SEC Centre Box Office) and consequently we can only discuss bookings with the purchaser. Unfortunately Ticketmaster and/or the SEC cannot help with any issues related to tickets purchased from elsewhere, but recommend customers contact their point of purchase.

Simply download the Ticketmaster App on your mobile phone and follow the below step-by-step guides. Further information and a link to download the app is available here.

Yes – as long as your screen is in good condition there should be no issue using a phone that has a clear screen protector.

Scanners work much better with a bright screen, so make sure the backlight/contrast on your phone is set nice and bright.

You’ll all need to arrive together so the tickets can be scanned on your phone, unless you transfer tickets to the other members of your party ahead of the event.

We recommend you do this, so each person attending can retain their own ticket. You can find more info on how to do that here.

Please visit the Box Office in the SEC Centre on arrival at the venue, where you will need to provide booking details and some form of ID so that staff can access your Ticketmaster account.

Check out the Ticketmaster troubleshooting guide here for a step-by-step guide on how to resolve some common queries with digital tickets.

If you bought tickets as a gift and won’t be at the event yourself, you may be able to transfer them to your guests. You can find out more about transferring tickets to others here.

For more help with digital tickets go to the Ticketmaster website here, for some common troubleshooting advice.

Timings are generally only confirmed 2-3 days before the event and will be posted on the event page as soon as they’re confirmed. Use the search function at the top of the page (magnifying glass icon) to find the page for your event and keep checking there until timings are confirmed.

Accepted ID for Venue Entry

The forms of ID we accept to prove your age:

• Passport
• Photo-card driving licence / provisional licence
• Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram e.g Young Scot Card, Citizencard
• Ministry of defence (defence identity card).

Accepted ID for Alcohol Purchases

Please note that our bars only accept the following forms of ID when purchasing alcohol:

• Passport
• Photo-card driving licence / provisional licence

Challenge 25

If you are lucky enough to look under 25 you will be asked to prove you are aged 18 or over when you buy alcohol.

It is an offence for under 18s to purchase or attempt to purchase alcohol. It is a criminal offence to buy or attempt to buy alcohol for someone who is under the age of 18.

It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event.  All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue’s recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children’s shows. The standard venue age advisory will apply, unless otherwise stated by the event organiser as advised on the individual what’s on listing here.

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

We have a small number of booster seats available to borrow for events in the OVO Hydro and SEC Armadillo. These are allocated on a first come first served basis for ground floor use only and may be fully allocated at popular family events. 

The Box Office opens at 3pm on the day of the event and closes 15 mins after the main act takes to stage, unless otherwise stated. The Box Office for all venues on campus is located in the SEC Centre. Tickets can be purchased online 24 hours a day at www.sec.co.uk or www.ovohydro.com (powered by Ticketmaster).

The SEC welcomes visitors with assistance dogs. We would ask that assistance dogs are clearly identifiable around the campus. Facilities are available for assistance dogs on request. Please note: requests must be made at least 7 days in advance of your event.

A seating plan will be displayed for events as you book your tickets. This can also be found on Ticketmaster’s Facebook page.

No, there is no dress code – customers can wear what they wish. However, football colours are generally not permitted (some exceptions may apply, which if applicable, will be detailed on the event page). Fancy dress is permitted (without accessories that could be used as weapons or missiles), but costumes of controversial characters will not be permitted.

Yes, you may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time.

Please note that while re-entry is usually permitted, certain events may operate a no pass-out policy.

For various reasons it may be necessary occasionally to relocate ticket-holders to alternative seating. This is always carried out in line with the original seating position and/or ticket price band.

Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.

We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.

Tap water is available for free, on request, from all food and beverage units.

Only official assistance dogs are permitted in the venue and should be clearly identifiable as recommended by Assistance Dogs UK. 

No - food and drinks from outside the venue are generally not permitted.

Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.

We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.

Tap water is available for free, on request, from all food and beverage units.

Yes, mobile phone power banks under 21,000mAh are generally allowed into the venue and are subject to security search clearance.

Please note, we do not provide charging cables or recharging services, make sure you are charged up and ready to go.

We operate a majority rules policy, so if the majority of customers (or even the majority of customers in your area) choose to stand, or if the artist encourages this, you are welcome to stand at your seat. However, if the majority of customers choose to remain seated, you will be asked to sit down.

Please note; if your seating location is in front of our accessible seating area, you may be asked to remain seated to maintain the view of those behind you who may not be able to stand.

For most events, customers are welcome to arrive up to 30 minutes before the end of the show. Exceptions may apply where the promoter restricts latecomers, details of which would be posted on the individual event page.

Early queuing on Campus is discouraged - it won’t guarantee a place at the front of the stage!

Queuing/camping overnight on Campus is not permitted – the safety of the public attending events on our Campus is our highest priority!

We recommend visitors allow plenty of time to get through our security checks and into the venue, arriving for the doors open time as a general guide – don’t miss out on the action!

As part of our commitment to providing a clean and smoke-free environment, we have implemented a strict no smoking or vaping policy within the SEC Armadillo and SEC Centre. For those who wish to smoke, designated smoking shelters are conveniently located outside our venues.

Please remember that if you choose to use the smoking shelters, for most ticketed events, your ticket will need to be scanned when exiting and re-entering the venue* to ensure a smooth and secure experience. Thank you for your understanding and cooperation in helping us maintain a comfortable atmosphere for everyone.

*Please note that while re-entry is usually permitted, certain events may operate a no pass-out policy.

For live events in the SEC Armadillo or OVO Hydro, small bags, such as handbags and small carrier/shopping bags, are permitted into the venue. Suitcases, large handbags (A3 size/30cm x 42cm and above), backpacks/rucksacks are not permitted at events in the OVO Hydro or SEC Armadillo. Large bags not permitted into the venue can be deposited in the Cloakroom in the SEC Centre (£8.50 per item). Please note that all bags are subject to security searching.

For events in SEC Centre or conferences/exhibitions, all bags larger than A3 size (30cm x 42cm x 19cm) will be subject to searching on entry. Smaller bags may also be searched, dependent on event specific policies and random security checks.

Please note: Our cloakroom facilities will be unavailable for the duration of the Glasgow 2026 Commonwealth Games.’

In general audio and video recording equipment and professional cameras (SLR types and those with detachable lenses) are not permitted into events. However, small non-professional cameras and phone cameras may be permitted, unless otherwise specified by the event organiser. For further clarification of this policy for a specific event, please email the venue. Professional photographers should contact the individual event organiser directly for express permission to photograph their event.

‘Selfie Sticks’ are not permitted into the venue. This is a policy that applies to all venues on the SEC.

Only signs/banners/flags under A3 size without poles will be permitted into the venue. This may be subject to change at the request of the event organiser.

Anyone with a sign/banner/flag outwith these restrictions, or within the venue that is deemed to be causing a nuisance may have the item confiscated.

No - food and drinks from outside the venue are generally not permitted.

Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.

We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.

Tap water is available for free, on request, from all food and beverage units.

It is essential that you do not bring unnecessary items to the venue; this will help to speed up searches and your entry to the event.

(conferences/exhibitions)
All bags larger than A3 size (30cm x 42cm x 19cm) will be subject to searching on entry. Smaller bags may also be searched, dependent on event specific policies and random security checks.

(live entertainment)
Small bags, such as handbags and small carrier/shopping bags, are permitted into the venue. Suitcases, large handbags (A3 size/30cm x 42cm and above), backpacks/rucksacks are not permitted at events in the OVO Hydro or SEC Armadillo. Large bags not permitted into the venue can be deposited in the Cloakroom in the SEC Centre (£8.50 per item). Please note that all bags are subject to security searching.

Allow time for extra security measures (we suggest an extra hour). This will help prevent large queues and delays getting into the venue.

Be patient with security checks and help the staff to help you. We know it’s inconvenient, but they are there to keep you safe.

Don’t leave bags unattended or anywhere they could cause a security scare. Never agree to look after anyone else’s bag.

If you spot someone acting suspiciously, report it to security staff or police immediately. Don’t leave it to someone else!

In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from staff - especially those with radios.

If there is an incident, listen to staff and any announcements.

Congress Road (the loop road in front of the OVO Hydro and Armadillo) may be closed to public vehicles at times. 

The Drop Off and Pick Up Zone at the West of the Campus is in operation for events at the OVO Hydro, and drivers dropping off or picking up passengers will be directed there.

The OVO Hydro & Armadillo box offices will not be open. Please go to the Box Office in the SEC Centre if you want to collect tickets, buy tickets or have a query about tickets.

For most events, customers are welcome to arrive up to 30 minutes before the end of the show. Exceptions may apply where the promoter restricts latecomers, details of which would be posted on the individual event page.

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

Currently SEC gift vouchers are not available, however we hope to launch these soon.

A seating plan will be displayed for events as you book your tickets.

It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event. All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue’s recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children’s shows. Unless otherwise stated by the event organiser, the standard venue age advisory will apply.

No, there is no dress code – customers can wear what they wish. However; domestic, international and rugby football colours are not permitted. Fancy dress is permitted (without accessories that could be used as weapons or missiles), but costumes of controversial characters will not be permitted.

Yes, you may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time.

Only ticket-holders are permitted entry to the venue, but anyone waiting during an event can do so at Clydebuilt Bar & Restaurant in the SEC Centre.

Special effects are used at many events and are controlled by the touring production team. If the use of certain effects concern you, or you would like further information on effects that may be used at a specific show, please email the venue.

Reception in the SEC Centre and all of our box offices have induction loop systems.
Induction loop systems are also available in all Loch Suite and Seminar Suite rooms. The stalls area of the SEC Armadillo and certain areas of the Hall 4 event arena are also equipped with induction loop systems, but these are reliant on the touring production for each individual event and so the operation of these can vary.

To enquire further about the availability of the infra red loop system in the venue please email the venue.

Yes there is lift access to all levels of the SEC.

The concourse areas on the first two floors of OVO Hydro are fully accessible by lifts. Venue lifts and escalators can assist customers to the Level 2 concourse area, however most seats on Level 2 and 3 are only accessible by stairs with handrail assistance. Please take this into consideration when booking tickets.

For more information about the step count for each section, please click here.

The venue does not have a designated meeting point. We would advise all visitors to arrange a meeting point with other members of their party before the event and go there if separated. If you require further assistance, please speak to a member of SEC staff or our stewarding team.

Yes, ATM facilities are available on the SEC concourse. SEC venues operate a cashless system. We will only accept contactless or card payments at our box office, food & drink outlets, merchandise sales points and cloakroom.

Please email the venue. They will then determine the merchandise supplier and advise how best to progress your complaint.

Events are arranged by an external event organiser; for this reason we do not have direct contact with the artist(s). You should contact the event organiser or artist(s) directly via their website.

Events are arranged by an external event organiser; for this reason we do not have direct contact with the artist(s). You should contact the event organiser or artist(s) directly via their website.

Feedback about your experience of purchasing a ticket or any ticket issues should be directed to Ticketmaster Customer Services.

Feedback about your experience of the event or venue should be directed to the venue by filling out our Contact Us form or by emailing Customer Experience. The venue’s customer experience team will deal with all feedback appropriately and aim to respond within 15 working days.

If you have any other questions or queries about the venue please email the venue.

We operate a majority rules policy, so if the majority of customers (or even the majority of customers in your area) choose to stand, or if the artist encourages this, you are welcome to stand at your seat. However, if the majority of customers choose to remain seated, you will be asked to sit down.

Please note; if your seating location is in front of our accessible seating area, you may be asked to remain seated to maintain the view of those behind you who may not be able to stand.

For most events, customers are welcome to arrive up to 30 minutes before the end of the show. Exceptions may apply where the promoter restricts latecomers, details of which would be posted on the individual event page.

If you require medical assistance, please inform a member of our stewarding team or any member of venue staff. First-aid and medical staff are available at all events and will be called to assist.

Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.

We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.

Tap water is available for free, on request, from all food and beverage units.

Yes, but we ask that any prescription medication be in its original packaging, to allow easy identification by our medical team. Please declare this to stewards on entry, as any non-packaged or non-declared medication found during searching may be confiscated.

Left something behind?  Please use our lost property contact form and one of the team will check if we have your item.  

Please email the venue. They will then determine the merchandise supplier and advise how best to progress your complaint.

Events are arranged by an external event organiser; for this reason we do not have direct contact with the artist(s). You should contact the event organiser or artist(s) directly via their website.

Events are arranged by an external event organiser; for this reason we do not have direct contact with the artist(s). You should contact the event organiser or artist(s) directly via their website.

Feedback about your experience of purchasing a ticket or any ticket issues should be directed to Ticketmaster Customer Services on 0333 321 9999 or contact Ticketmaster via email.

Feedback about your experience of the event or venue should be directed to the venue by the Contact Us Form or via email to Customer Experience. The venue’s visitor experience team will deal with all feedback appropriately and aim to respond within 14 working days.

If you have any other questions or queries about the venue please email the venue.